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November 30, 2006

We Want To Hear From You! Share Your Experiences with Continuous Improvement Today!

Are you an educator implementing continuous quality improvement in your district, school or classroom?  We want to hear about your experiences

The purpose of the Quality in Education Blog is to enhance communication, share experiences, trade resources and collaborate with other educators around the country who share similar interests in quality.  Several blog entries have already been devoted to teachers sharing their insight "from the front lines".  It is powerful and encouraging to hear other educators talk about their struggles, successes, experiences and to know that you aren't alone in your quest for quality. 

If you are implementing continuous improvement processes and tools, share your thoughts and experiences.  Superintendents, central office administrators, higher education instructors, principals, teachers, counselors- you have a message to contribute!  Send an email message with your reflections and comments or post a public comment on an existing entry.

What's your story?  Do you have experience with implementing continuous improvement in your system?  We want to hear from you today!

Jay

November 26, 2006

Using Quality Tools to Identify Root Cause

Attempting to solve a problem without first identifying root cause is like throwing a dart at a target while blindfolded.  In essence, many educators try to improve their schools in the same way.  When school improvement teams treat only symptoms of the problem, the problem is sure to return.

Most school improvement plans are written in the spring or summer and include 3 or 4 important goals representing areas most in need of improvement.  Interestingly enough, included in these plans are a "laundry list" of "stuff" to be done that are intended to positively impact the goal.  The traditional paradigm of school improvement plans are loaded with strategies, action plans, things to buy and places to send people for more training.  I would submit that this type of planning doesn't produce the kind of results that are needed today.

Today's school improvement planning requires a new paradigm.  Imagine writing a school improvement plan that doesn't have a list of things to do... but rather a data-driven process (like PDSA) to follow.  In this new paradigm, the school agrees that it won't "do" anything to the system until the root cause is identified- at which time an improvement theory will be constructed based on the root cause identified. 

Teams work smarter when they select research-based improvement theories that directly target the root causes found in their system.  The best approach or strategy implemented without correlation to root cause will have minimal impact on results.  One of the steps of the PDSA cycle is "identifying root cause" and includes several quality tools to help identify the "culprits" in a system including:  Cause and Effect Diagram; Relations Diagram; and the 5 Whys.  These tools focus a teams efforts on figuring out what is causing the results the system is producing.  Only after root cause has been identified should any action be considered.  

What happens when educators try "stuff" without identifying the root cause first?  What are your experiences with identifying root causes?  Are there other quality tools or processes you use to find root cause?

Jay

November 22, 2006

Have You Signed Up Yet For The Education E-Brief?

Everyone is looking for resources to help in the continuous improvement journey.  Did you know that the American Society for Quality offers a free (yes, I said FREE) electronic newsletter for educators?

The publication impacts K-16 institutions across the country and sometimes internationally.  Each issue surrounds the editorial calendar theme to cover a variety of quality in education issues.  November's issue was about 'unions' and September's theme was 'closing the achievement gap.'  Each issue contains an editorial, several articles solicited from educators about the topic with links to other stories already in the ASQ Body of Knowledge, such as those printed in Quality Progress or the Education Division newsletter. 

Each month the issue provides several quotes germane to the editorial topic, and a list of upcoming events of interest to educators.  The purpose of the newsletter is to spur interest in Baldrige, ISO, CQI and Lean or Six Sigma as each applies to educational improvement.  This newsletter provides a valuable resource for educators wherever they are along the journey to excellence.  The articles can be downloaded and shared with colleagues at your institution or sent to others. 

Anyone can sign up for the eBrief newsletter by going to http://www.asq.org/education/update_info.html, in the column on the far right you can click on the eBrief newsletter and subscribe by completing the form that comes up.

Don't miss another issue!  Sign up today.

November 16, 2006

Student-Led Conferences; Empowering the Learner!

Like many teachers focusing on continuous improvement in the classroom, Janette Stecker, 5th grade teacher in the Cedar Rapids Community School District is implementing student-led conferences.  She shares her first-time experiences with this student-empowered process.   Change is never easy.  While approaching this paradigm shift, Janette shares that “…the night before the first conferences I have to admit I questioned myself, “WHAT WAS I THINKING??”  Read the rest of her reflection...

Have you implemented student-led conferences?  Share your thoughts… comment today! 
Jay

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Janette’s story continues...

Giving up control is a teacher’s nightmare.  If the teacher doesn’t take control over a parent conference, who will lead?  If the teacher doesn’t have hands-on planning of what is to be discussed and presented, who will do the planning?  If the teacher doesn’t talk until her voice is hoarse after 23 conferences, who will do all the talking?  There is one simple answer to all of these questions: THE STUDENTS!

Over the course of the first trimester, my students have been preparing for their fall Parent/Student/Teacher conferences.  The students have data folders in which they have collected work samples from each subject area as well as graphs that represent data from their assessments.  We also added a section this year called “All About Me” where they do activities that are more personal to them rather than curricular related.

About two weeks before the first conference, the class and I sat down and discussed how the student-led conference should be conducted.  I gave the students an outline showing the steps they should take to get from introducing their parents to their teacher all the way through to the deep breath at the end knowing they did a great job.  We took time as a class to allow each student the opportunity to organize their Data Folder, pick out the main pieces they wanted to highlight, and time to practice what they would say.  I was amazed at how seriously the students took this time.  They were diligent in organizing their folders.  If I didn’t have time to allow them to practice; I heard about it.  If they needed a copy of an assignment from the Quality Work board, they took the responsibility to get that copy made and put into their folder.  Needless to say—this time they spent preparing, used to be solely spent by me; but now they were preparing—and doing it with smiles on their faces.  The last time I remembered smiling about conferences was last spring when FINALLY the last one was over!

The night before the first conferences I have to admit I questioned myself, “WHAT WAS I THINKING??”  Sure I had their report cards done—they were sealed and in the kids’ hands going home for pre-conference preview, but I didn’t have stacks of papers.  I didn’t have any artifacts to share.  I was sitting here without proof of their work, just waiting for all the parents to bombard me with questions.  What had I done?

The first student came in.  She shined like a diamond—took control, shared almost her whole data folder, and every concern or comment I had planned to make was taken care of during the conversation throughout her presentation.  Ok—could it be this easy?  Wait, she’s a great and responsible 5th grader………let’s see how the rest of the night goes.  The second, third, fourth, fifth, and even sixth conference came and went—my throat didn’t hurt, I had hardly drunk any of my water on the table, all parents left with smiles, and the kids did absolutely wonderfully.  Was this too good to be true?  Could a teacher honestly get through conferences without being in control of 99% of the conference?
 
Yes the teacher can.  I think about all the positive learning experiences each of my students gained from these student-led conferences:  1) preparation for an upcoming presentation, 2) ownership for their learning, 3) speaking about both their positives and their needs for improvement, 4) feeling accomplished for a job well done, and 5) being able to look at their work in order to prepare goals for the following trimester.
 
As I think back over the many years of doing traditional conferences, I don’t reflect poorly, but I do have to wonder about the students.  How did they feel as they knew their parents and teacher were talking about them?  They must have felt extremely left out and unconnected to THEIR education!  A student-led conference provides ownership to the students while giving the adults the chance to offer feedback.  In the end—shouldn’t it be our goal in our children’s lives to help them to gain ownership and responsibility while passing along our insight and doing what we can to raise positive members of society?

Janette Stecker
jstecker@cr.k12.ia.us

November 14, 2006

Learning, Collaborating, Sharing and Networking; Debriefing the National Quality in Education Conference (NQEC)

This year’s National Quality in Education Conference held in Dallas, Texas saw a record number of attendees.  Why? Where else can over 650 educators gather to collaborate, network and learn about quality and continuous improvement from the best in the country!  I had the fortunate opportunity to participate as both an attendee and a presenter. 

Participants enjoyed the keynote and breakout presentations that were delivered by energizing and motivating speakers.  As a participant, I was most impressed with a new feature of this year’s conference; having opportunities to meet one-on-one with nationally respected experts like Susan Ledick, Margaret Byrnes, Sally Duncan, Jim Shipley, David Langford, John Jay Bonstingl, Ann Haggerty Raines and others. 

As a presenter, I enjoyed sharing the stage with Superintendent Dr. Dave Markward and Continuous Improvement Facilitator, Becky Martin to affirm the Cedar Rapids Community School District continuous improvement journey.  We were fortunate to have over 120 participants engage in our interactive session titled “A Multi-Level School District Program for Continuous Improvement .”  (Download presentation).  Included in the audience were 10 elementary principals from our District and 5 District continuous improvement trainers.  We were honored to have in attendance our administrators and trainers and we our fortunate to benefit from their visionary leadership.

Hats-off to the American Society for Quality (ASQ), Suzanne Keeley and the rest of the staff responsible for effectively planning and delivering the 2006 NQEC.  Begin planning for next year's conference in St. Louis and be sure to consider submitting a presentation proposal.  

If you attended the conference we want to hear from you!  Share you experience today.

Jay

November 09, 2006

Increase Your Expertise in Continuous Improvement; Become a Baldrige Examiner!

Maybe you've been involved in your State's Quality Award program or you use a continuous improvement approach such as Baldrige, 6 Sigma or Lean. The best way to build knowledge and expertise is to evaluate organizations on their continuous improvement journey.  Maybe it's time to consider becoming a National Baldrige examiner!

The Malcolm Baldrige National Quality Award, created by an Act of Congress in 1987, is the highest level of national recognition for performance excellence that a U.S. education, health care, business, or nonprofit organization can receive. The success of the Malcolm Baldrige National Quality Award Program is dependent on a board of volunteer Examiners who evaluate Award applications.

Examiners are the heart of the Program, as they give tremendous time and energy to evaluating applications and to helping organizations learn about the Program and its value.  Past board members have described the experience of serving on the board as an asset to their organizational and career objectives and have commended the unending benefits of networking with other astute professionals.

If you are interested in learning more about becoming a Baldrige Examiner, please read the Getting On Board as a Baldrige Examiner brochure at http://www.baldrige.nist.gov/PDF_files/Examiner_Booklet.pdf.  And if you would like to apply to become an Examiner, please link to the on line application at http://www.baldrige.nist.gov/Examiner_Aplication.htm.  The deadline for submitting your application is January 8, 2007.

Have you been an examiner at the State level or national Baldrige level?  If so, we want to hear from you.  Share your experiences with others by posting your comments today!

Jay

November 06, 2006

Is it Time for the Next Level of Continuous Improvement?

Keeping the momentum of continuous improvement is a challenge.  Over time, it is easy to become complacent with current levels of implementation.  Is it time to take it to the next level???

Continuous improvement in the classroom, by nature, is a never ending cycle.  Here are some areas to consider deeper levels of deployment...

  • Try using a variety of quality tools.  For example, many teachers use run charts and Pareto diagrams to chart class progress toward SMART goals.  Try introducing some different tools such as:  scatter diagrams, histograms, stacked bar charts or control charts.  Add a new quality tool to your toolbox!
  • Consider seeking various stakeholder/customer input.  For example, you may be already using a plus/delta or a quality quadrant tool to get feedback from students.  Why not mix it up a bit and try using something like a "fast feedback" form or some other instrument to gage customer satisfaction?  In addition, maybe it is time to seek regular input from parents and other stakeholders.  A refreshed stakeholder input process may be just the upgrade you are looking for!
  • Bring PDSA into your classroom.  You are probably using PDSA at the school improvement level but have you thought about trying a PDSA cycle right in your own classroom?  Pick an area of your classroom to create a PDSA storyboard and involve the students in the PDSA process and tools to work on improving a classroom SMART goal.

Is it time to take it to the next level?  What can you do in your classroom to mix it up and implement the next level of quality?  Share your ideas now!

Jay