Industry Specific Case Study
It took several months, but thanks to the diligence of Janet Jacobson (the writer) the first case study is finally finished - "Improved Response Time Increases Revenue for Global Lender". We decided to share our projects with ASQ hoping that it will take the Six Sigma discussions out of the nebulous realm into something more tangible. Hopefully one day we can have separate round-table discussions and forums that focus purely on financial services. Getting clumped under "services" is a bit frustrating.
This first case study focuses on the application of Six Sigma to Lending - it is all about increasing revenue. We are currently working on the second one which is about Retail Banking and hopefully by the third one we can get to back-office brokerage processes.
We would love to hear from you...let us know what you think. The link to the case study is below:
http://www.asq.org/economic-case/markets/pdf/case-study-improved-response-time.pdf
Sheila Shaffie - Financial Services Six Sigma
