Tues AM Keynote
Scott Gray, VP Corp Qual from Eaton gave the Tuesday morning Keynote. The idea that Eaton lives and breaths its values system -- and is the recipient of several awards based on its values approach to business -- resonated with the attenders. The culture is strongly supported by Eaton's CEO and senior management.
We frequently hear that LSS will not succeed, or will only be marginally successful without senior leadership's direct involvement and commitment. Unhappily, in may organizations that is not forthcoming. Drucker famously said that senior managers don't act unless thier back is up against the wall. I am not sure that is true, but for sure many senior leaders have more on their plate than they can handle.
It is our job as LSS practitioners to make the case for quality, and because stockholders look at numbers, the economic case for quality resonates with them. We can bemoan the fact that our leaders don't support us, or we can find ways to make a case that speaks to their direct needs and satisfies their priorities.
Russ
