Section Affairs Meeting
I normally attend the Division meetings, but this year I decided to join the Sections. I learned four new things:
- The Division Management Plan (DMP) and Section Management Plan (SMP) have merged into one common approach, called the Quality Management Program (QMP).
- Our customer satisfaction surveys will be sent out in February, which is earlier than before. This is so we can use the analyzed results for new fiscal year planning. We are also trying to get greater participation and use of these surveys.
- Sections are struggling in their attempts to support the Economic Case for Quality initiative. (I think Divisions also struggle here.)
- The next Board of Directors meeting will be early September, rather than November. It will still be held in Milwaukee.
Dennis Arter
