Case Study: Improving Customer Satisfaction Through Six Sigma


Tata Auto Plastic Systems Limited (TAPS), Pune, India, is the supplier of interior and exterior plastic components like dashboards, front and rear bumpers, and door panels for various automobile manufacturers in India and abroad. When a major customer was dissatisfied with ongoing quality problems in the painted parts TAPS supplied a Six Sigma problem-solving team to investigate the issue and improve quality. Through the define-measure-analyze-improve-control (DMAIC) methodology, the team achieved a four-fold improvement in quality levels. Read the online case study.

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This page contains a single entry by ASQ India published on August 30, 2016 10:16 AM.

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