Maybe you saw the same news clip that I did this week. A 5-year old boy in Nebraska decided that he already had enough toys, so he asked for donations to his church's food pantry in lieu of traditional birthday presents. When asked by a reporter how many people he thought he could feed, he paused and said, "About a hundred."
The reason this scenario had special interest to me was not simply the result of his generosity at such a young age but the fact that he had clearly thought about the impact of his actions. Earlier this month, the ASQ Board spent several hours in thoughtful dialogue on how we, as a Society and as individuals, could identify measures that would reflect the impact of quality on the world. The discussions were energizing and profound and ... incomplete. We still have this challenge before us. After all, as quality professionals, we know that we can't really assess progress against an objective unless we can measure it!
So, if you have ideas about how to measure the impact of quality, won't you please share them with this community by posting a comment?
Kay,
I really enjoyed your blog and read all the way back to Dec. Your right on with your comments and I just want to say "Thank you - your doing a great job!
Posted by: Darlene Deane | February 24, 2009 11:45 AM